Privacy Policy
Last revised on March 30, 2024Welcome to Feel Charm. (Herein "Feel Charm").
This Policy describes how Feel Charm ("us," "we" or "Feel Charm") uses and discloses information of you when you access or use the Feel Charm mobile application or its website found at Feel Charm.com, whether through a mobile device or computer (collectively, the "Service"). This Policy is only applicable to the Feel Charm Service, and not to any other websites that you may be able to access from the Feel Charm Service, each of which may have data collection and use practices and policies that differ materially from this Policy. We encourage you to read this Privacy Policy carefully when using our Services or transacting business with us. By using our Service, you are accepting the practices described in this Privacy Policy.
1. Information You Voluntarily Provide. This may include your name, date of birth, gender, sexual orientation, email address, Google or Apple account, phone number, photos, videos, location, bio, height, ethnicity, body type, body shape, occupation, income, if you have children, religion, if you smoke, if you drink, interests, chat messages (text, audio, or photo), public posts (text, photo), reason for deletion. Once you register, you will be able to review and change the information at any time by accessing your "Profile" page. You control your user profile and are able to correct or update (other than your email address, date of birth, gender and location (which is automatically updated)) your information at any time by just logging in to Feel Charm.
We recommend and encourage you to think carefully about the personal information you disclose about yourself to other users. We do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card or other financial details, national identity numbers, drivers' licence details or other sensitive information on your profile or in a chat message since such information may be open to abuse and misuse.
When you film or upload a video, the video may be professionally checked if the person in your profile photos matches the individual in the video. We want to make sure you are not a robot! And we also want to avoid fake Feel Charm accounts being created which can be used for malicious activities and cybercrimes.
While you may voluntarily provide us with sensitive information about yourself such as your ethnicity, personal interests, religion or other sensitive information there is no requirement to do so. Photos that you post may also reveal more detailed information about yourself or your location. You should be cautious and review any photos you choose to post. Where you choose to post sensitive personal information about yourself the information you share is at your own risk.
2. Information We Automatically Collect: When you use the Feel Charm app, we automatically collect and store certain information about your mobile device, location, and your activities within the app. This information includes type of device (model and manufacturer), operating system and version number, app version number, IP address, and the date and time you accessed our services.
If you made a purchase in the Feel Charm app we record what product you purchased, the quantity purchased, the price of the product, the date and time the purchase was made, and the expiry time of the purchase (if applicable). Apple will provide us with a unique transaction ID, the subscription status, the payment status, and reason for subscription cancellation (if applicable). Google will provide us with a unique order ID, the subscription status, the payment status, and reason for subscription cancellation (if applicable). Neither Apple nor Google provide us with any personal information from your Apple iTunes or Google Play account.
As you use the Feel Charm app we also collect data with regards to your actions within the app. This data may include the date, time, and location you opened the app, content you have liked or disliked, if you have read, or deleted any messages, any changes made to your profile or account settings, and the date and time you deactivated your account.
3. Cookies and Use of Cookie Data: When you visit the Service, we may assign your device one or more cookies to facilitate access to our Service and to personalize your experience. Through the use of a cookie, we also may automatically collect information about your activity on our Service, such as the pages you visit, the time and date of your visits and the links you click. If we advertise, we (or third parties) may use certain data collected on our Service to show you advertisements on other sites or applications.
4. Data Collected by Third Parties through Third Party Links: On our website we include links to other websites and other content from third party businesses. These third-party businesses may use cookies, web beacons or other similar technology to collect information about you. We do not have access to or control over these third parties or the cookies, web beacons or other technology that these third parties may use. We are not responsible for the privacy practices of these third parties or the content on any third-party websites. You are encouraged to review the privacy policies of the different websites you visit.
1.How We Use Personal Information: We may use your email address and your other personal information to help us efficiently operate the Services, to contact you in connection with your membership and other activities on the App (including, but not limited to, confirmation emails or important news that could affect your relationship with our App), and to forward messages to you from other Feel Charm users. To add certain content, like pictures or videos, you may allow us to access your camera or photo album. If you consent, the pictures or videos you choose will be shared with users of Feel Charm App, and may be shared on Feel Charm official site, Feel Charm social accounts, App Store page, and Google Play page. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy. These types of communications are known as "Operational Communications." To operate the Services, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, and customer relationship management services. We require these entities not to use your information for any other purpose. Besides, any third party with whom we are allowed to share your personal information is authorized to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them. Please read the information below under the heading "Special Cases in which we Share Personal and Financial Information" to learn more ways where we may share your personal information.
2.How We Use Financial Information: If you choose to buy any of our premium services, we will handle your payment details and store them in a secure manner to prevent fraud and for purposes of auditing and taxation.
3.Location Information and Services: This Service includes location based services and features. These features are used to connect you to other users based upon your geographic location, and provide other services that personalize your experience. To implement these features we collect your location data, including but not limited to GPS data, WiFi data, and cell tower data.
4.Special Cases in which we Share Personal and Financial Information: Your personal information, Certified Financial Information or financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy or to comply with the law or to protect the interests or safety of Feel Charm or other visitors to the Site.
5.How We Use Public Information and Other Demographic Information: We may review all your demographic information. We may use public information to enable other users to determine whether they are a match for you and to communicate with you. We may use demographic information to tailor the Service and cater to your interests. We may also share demographic information with advertisers on an anonymous and aggregated basis (i.e., without telling the advertisers your identity). One of the reasons we may do this is to increase the likelihood that our advertisers' goods and services will appeal to Feel Charm users, so that we may target specific ads at specific demographic groups. Our sharing of demographic information with advertisers is anonymous (i.e., we do not tell advertisers which particular Feel Charm users are members of which demographic groups), subject to the rest of this privacy policy. When you respond to an advertisement, however, we ask you to remember that if that ad that is targeted to a demographic group and you decide to give the advertiser your personal information, then the advertiser may be able to identify you as being a member of that demographic group.
1.Matches' Disclosure: As part of Feel Charm, your profile (photos and details) is shared with your matches. They can also share your profile with their social network, but we never share your contact info.
2.Legal Disclosure: You agree that we may share your info if required by law, requested by a third party, or to comply with legal processes, protect Feel Charm or others' rights, or ensure safety from harm or violence.
3.Protecting Abuse Victims: We may disclose info if we suspect it involves abuse victims, such as elder, child, spousal abuse, neglect, or domestic violence. Disclosure may be to appropriate authorities like law enforcement or child protection agencies.
4.Service Providers and Partners: We work with trusted third parties for operations, improvements, customer care, analytics, security, and advertising. These partners must maintain confidentiality.
5.Sharing with Trusted Third Parties: When using Feel Charm, you may see third-party offers. Accepting these offers might share your info with them. You can opt-out anytime before acceptance. Refer to their privacy policies for more details. We're not liable for any loss or damage resulting from these interactions.
It is your duty to make sure that you keep your account(s) in good standing with us. If you have an outstanding balance, or if you dispute you payment to us with your credit card or financial institution for any reason, please note that all information collected from your activity on our website may be disclosed to the bank and/or collections agency we work with for the purposes of establishing proof of user's identify, proof of use, proof that service was provided, and / or collecting any outstanding debt owed to us.
We give you the opportunity to modify personal information or demographic information you have provided to us at any time. Please be aware that it may take several hours for the changes you make to take effect on the public areas of the Feel Charm Service. We thank you for your patience. Please note that changing or deleting your information, will only change or delete the data in our database for purposes of future activities on the Services and for managing future communications from Feel Charm.
These changes and deletions will not change or delete emails, messages or information that we may have already forwarded to other users or credit card companies or any other third parties, all as provided above in this privacy policy.
Feel Charm has implemented technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We restrict access to personal information to authorized personnel only and regularly review our security procedures to ensure compliance with best practices.
Unfortunately, no website or Internet transmission is ever completely 100% secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will ever occur, but here are some handy tips to help keep your data secure:
1. Please log in to Feel Charm on a trusted device.
2. Please don't share the password you use to access your Feel Charm Account with anyone else.
3. Change your password periodically.
1.All Feel Charm accounts come with security protection features. Please keep your username and password information safe.Feel Charm will ensure the security of your information through measures such as password encryption to prevent loss, misuse, or alteration.Despite these security measures, please note that there is no "perfect security" on the information network.
2.When using the Feel Charm online service for transactions, you will inevitably need to disclose personal information to the other party or potential other party, such as contact information or postal address.Please ensure that your personal information is properly protected and provided only when necessary.If you find that your personal information has been leaked, especially the Feel Charm username and password, please immediately contact the Feel Charm customer service so that we can take appropriate measures.
We require users to be at least 18 years of age. We do not intend for anyone under the age of 18 to use any of the features or services we offer from Feel Charm Services, and we certainly do not direct any of our content specifically at children under 18 years of age. We understand and are committed to respecting the sensitive nature of children's privacy online.
We reserve the right, at any time, to add to, change, update, or modify this Policy, simply by posting such change, update, or modification on Feel Charm Services and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Services. If any changes are made to this Privacy Policy we will reflect the "Last Revised" date above. It is your responsibility to review this Policy from time to time to ensure that you continue to agree with all of its terms.
1. You can delete your data in Feel Charm by clicking "My - Settings - Delete My Account".
2. Please note that after deleting your account, we will promptly delete your personal information or anonymize it, unless required by law or regulation or as per the regulatory authorities' requests to retain or store your personal information.Please understand that we may not immediately delete such information from our backup systems, but will do so when updating the backup system.
The act of logging out of your account is irreversible. Once your account is logged out, we will no longer collect your personal information. However, please understand that we can no longer provide you with the corresponding products and/or services.Therefore, we recommend that you carefully consider whether to log out of your account.
If you have any questions regarding Privacy Policy or our practices related to Feel Charm Services, please feel free to contact us in the Service via Help & Feedback or send us your inquiries to support@feelcharm.com.